FAQ - Questions:
1. Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. How do I contact you?
FAQ - Answers:
1. Yes. The shopping cart processes is through PayPal and they use the most recent high security SSL
2. Yes, your personal information is securely stored in PayPal's database with the same SSL security. You have
the option to make this information available for future orders, so that you do not have to type it again when you come
back and shop from us.
3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.
4. Credit cards are charged at the time of the order through PayPal, before the order is shipped out. You will
receive notification by e-mail if the payment was approved.
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order
confirmation e-mail to review your order.
6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and
reviewing your order.
7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status
page or during the checkout process while placing a new order.
8. Our return policy is available on the Terms of Sale agreement.
9. There are various ways of finding a product. You can browse our online store by using the product category
side menu to find what you are looking for, or you can use the Google search engine at the top right of each of our
10. There are navigation buttons on the site to get you to where you want to go. Products are available from the
main menu and under the "Products" button link, you can also view informational web pages that we have so you can
get some information on our store and our products.
11. Information about us is available on the About page.
12. Our contact information is provided on our Contact page.
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